Refund Policy

Effective date: March 30, 2026

1. 7-Day Money-Back Guarantee

ECWE Ventures LLC offers a full refund on new PromptForge subscriptions (both monthly and annual plans) if you request it within 7 calendar days of your initial payment date. This guarantee applies to first-time purchases only — it does not apply to renewal charges.

To be eligible for a refund under this guarantee:

• Your refund request must be submitted within 7 days of the initial charge date.
• The request must come from the email address associated with your PromptForge account.
• You do not need to provide a reason, though feedback is always welcome.

2. How to Request a Refund

• 1 Email hello@promptforge.dev with the subject line "Refund Request."
• 2 Include your account email address and the date of the charge in the message body.
• 3 We will confirm receipt within 1 business day and process the refund within 2 business days of confirmation.
• 4 Refunds are issued to the original payment method. Allow 5–10 business days for the funds to appear, depending on your bank or card issuer.

3. Renewal Charges

Refunds are not issued for subscription renewal charges (monthly or annual). It is your responsibility to cancel your subscription before the renewal date if you no longer wish to be charged. Renewal dates are visible in your account settings and are included in pre-renewal reminder emails.

If you believe you were charged in error after cancelling, contact us at hello@promptforge.dev within 7 days of the charge and we will investigate promptly.

4. No Partial Refunds After 7 Days

After the 7-day refund window has passed, we do not issue partial or prorated refunds for:

• Unused days remaining in a monthly billing period
• Unused months remaining in an annual billing period
• Cancellations mid-cycle
• Account downgrades

When you cancel, your access continues until the end of the current paid period. We encourage you to cancel at least 24 hours before your renewal date to avoid being charged for the next cycle.

5. Plan Upgrades

If you upgrade from a monthly plan to an annual plan, the remaining value of your monthly subscription will be credited toward the annual plan price. No cash refund is issued for plan upgrades.

6. Exceptional Circumstances

We evaluate refund requests outside of the standard 7-day window on a case-by-case basis for exceptional circumstances, including:

• Extended service outages (more than 72 continuous hours) directly attributable to PromptForge infrastructure
• Documented billing errors on our part
• Other exceptional situations at our sole discretion

These exceptions are not guaranteed. Contact hello@promptforge.dev to discuss your situation.

7. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks are costly for small businesses and take significant time to resolve. In almost every case, we can resolve the issue directly and more quickly than a chargeback process. Accounts with initiated chargebacks may be suspended pending resolution.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes apply to purchases made after the revised policy's effective date. Material changes will be communicated via email or a notice within the platform.

9. Contact

Refund requests and billing questions: hello@promptforge.dev
We typically respond within 1 business day.

This Refund Policy is effective as of March 30, 2026 and applies to all PromptForge subscriptions.